Shipping & Returns
Shipping
We offer free standard shipping Australia wide on all orders over $89.
Orders under $89 incur a flat rate shipping fee of $12.
Orders placed before 10:00 AM AEDT are dispatched the same business day via Australia Post (excluding weekends and public holidays).
We also ship internationally via courier. Shipping rates vary depending on the destination. If you would like to confirm shipping costs to your location, please contact us at goodskin@thegoodoil.com before placing your order.
Returns & Refunds
Due to the hygienic nature of our cosmetic and personal care products, we do not accept returns or offer refunds for change of mind. Please choose carefully before purchasing.
If your order arrives damaged, faulty, or you receive an incorrect item, please contact us at goodskin@thegoodoil.com within 7 days of receiving your order. We will arrange a replacement or provide a full refund, including any shipping costs, where applicable.
We take great care in packing every order and guarantee that all products leave our warehouse in excellent condition.
Orders, Shipping & Delivery
We ship Australia wide for a flat rate of $12 for domestic orders under $89. International fees vary.
All orders are sent and tracked via Australia Post. We ship every day and aim to get your order out immediately so the time it takes to get to your door is minimised. Delivery times vary depending on where you are located, and can take up to 8 days to be delivered in Australia. International delivery times may vary.
All orders are trackable. After placing an order, you will receive a confirmation email with a Australia Post tracking number. This way you will be able to know where your order is and when will it arrive.
No, due to the hygienic nature of our skincare and cosmetic products, we do not accept returns or offer refunds for change of mind. Please choose carefully before placing your order.
Please drop us a line at goodskin@thegoodoil.com and we’ll get back to you!
Please check out our Stockist page to find stores that stock The Good Oil products near you.