Shipping & Returns
We offer free shipping on all orders over $89.
We ship Australia-wide for a flat rate of $10. We ship same-day when ordered before 10 AM AEDT within Australia using Australia Post.
International orders are sent via courier, with rates varying by destination. If you are outside Australia and wish to confirm shipping costs to your location, please email us at goodskin@thegoodoil.com.
You can return an item within 7 days of receiving your order.
To be eligible for a return, items must be unused, unopened, and returned in their original, sellable packaging. Return shipping costs are the customer’s responsibility.
We guarantee that all items arrive in perfect condition. If your order arrives damaged or incorrect, please contact us at goodskin@thegoodoil.com, and we’ll arrange a replacement or a full refund, including shipping costs.
For returns made for any other reason, we’ll gladly refund the product cost once the item has been received. Shipping and handling fees are non-refundable.
Orders, Shipping & Delivery
We ship Australia wide for a flat rate of $10 for domestic orders under $89. International fees vary.
All orders are sent and tracked via Australia Post. We ship every day and aim to get your order out immediately so the time it takes to get to your door is minimised. Delivery times vary depending on where you are located, and can take up to 8 days to be delivered in Australia. International delivery times may vary.
All orders are trackable. After placing an order, you will receive a confirmation email with a Australia Post tracking number. This way you will be able to know where your order is and when will it arrive.
Yes, you can return an item within 30 days of your purchase.
To be eligible for a return, your item must be unused, in the same condition you received it, and sent back in its original packaging. Please note that return shipping costs are at the customer’s expense.
We guarantee that all items will arrive in perfect condition. If your order arrives damaged or incorrect, please contact us and we’ll replace the item or issue a full refund, including shipping costs.
If you’re returning an item for any other reason, we’ll gladly refund the cost of the product once it’s received, though shipping and handling fees are non-refundable.
Please drop us a line at goodskin@thegoodoil.com and we’ll get back to you!
Please check out our Stockist page to find stores that stock The Good Oil products near you.